FAQs

Our footwear follows European sizing and is crafted for a true-to-size fit. If you’re between sizes, we suggest sizing up for comfort. Each product page includes individual fit notes to help you choose with confidence.

Our classic styles are produced in Italy, where traditional leatherwork is second nature, and our more technical constructions in China, where advanced production meets precision and innovation.

We source premium leathers from Gold & Silver Leather Working Group audited tanneries, which ensures environmentally responsible tanning processes. We also incorporate recycled and bio-based components in the internal construction of our shoes.From linings to hardware, every element is selected with precision and care.

Many of our collections are produced in limited runs. While some styles may return, availability isn’t guaranteed. We recommend joining the waitlist on the product page to be notified of any restocks.

Lili Curia is available in person at Dover Street Market Paris.

For international customers, a selection of Lili Curia styles is also available through FARFETCH.

Next day delivery is available on UK orders placed before 3pm, Monday to Friday. This option can be selected at checkout.

We offer complimentary standard shipping on all orders. Next day delivery is available for an additional fee, which will be shown at checkout.

Orders are typically dispatched within 1 business day. During busy periods, this may extend slightly. You’ll receive tracking details as soon as your order leaves our studio.

• UK Standard: 2–4 business days 
• UK Next Day: 1 business day (order by 1pm) 
• EU Standard: 3–7 business days (customs may affect timing)

For customers outside our current delivery regions, a selection of Lili Curia styles is available internationally through FARFETCH, with delivery to selected countries.

Please visit FARFETCH to view available styles and delivery options for your location.

All returned items will need to be received in a resalable condition - unworn/unused and in its original packaging within 30 days of purchase. For faulty/damaged goods we offer a 30 day full refund policy, beyond the 30 day period it is up to our Customer Care teams discretion, who will work on a case by case basis.

To return your item(s) click here to visit our returns portal where you can print an easy-to-use label. Once you have completed this process please take your parcel to the closest drop-off. PLEASE retain a copy of your receipt as we will not be held liable for any lost parcels.

We offer free returns on all orders.

If you choose to use a courier of your own choice then we will not be able to reimburse the charges you have incurred.

All refunds are processed on receipt of the item. Once the refund has been actioned, you should see the funds available within 3-5 working days. During busy periods this may take a little longer and some banks may take longer than others. Unfortunately, this is out of our hands.

Firstly we suggest that you check the tracking information to ensure that your item has been signed for and received back at our warehouse. If it has and it has been longer than 3-5 working days, we suggest that you give our Customer Care Team a call. Don’t panic though… we will sort it for you.

We’re really sorry to hear this. We take a lot of care with all of our orders, but everyone has the occasional bad day... If this happens, please contact our Customer Care Team and they will get this sorted for you as quickly as possible.

Orders placed through FARFETCH are subject to FARFETCH’s delivery and returns policies and should be returned directly through FARFETCH.