UK Delivery

We aim to dispatch all orders promptly. Delivery times are estimates and may vary slightly during sale or peak periods.

Additional Information

• Tracking details are emailed once your order is dispatched.
• Highlands, Islands of Scotland and Isle of Man may take up to 7 working days.
• Parcels require a signature on delivery.

UK Returns

We want you to love your purchase. If something isn’t quite right, you may return items within 30 days of purchase.

To start your return, please use our Returns Portal: Click here

• Items must be unworn, unused and returned in original packaging.
• Please try shoes on indoors on a soft surface – marked soles cannot be refunded.
• Faulty items qualify for a full refund within 30 days (after this, assessed case-by-case).
• We are not currently offering exchanges. Please place a new order for an alternative size.

UK Returns Address

Unit 6, Daleside Business Park
Calverton, Nottingham
NG14 6LL

Refunds are issued to the original payment method and typically appear within 3–5 working days.

EU Delivery

Enjoy complimentary delivery on all EU orders over €400. Orders under €400 are charged based on destination.

*Orders ship from within the EU. Import duties may apply for Switzerland and Norway.

We do not deliver to PO Box or BFPO addresses.

EU Returns

If your order isn’t quite right, you may return it within 30 days of purchase.

To begin your return, please use our Returns Portal: Click here

• Items must be unworn, unused and returned in original packaging.
• Please try shoes on indoors on a soft surface – marked soles cannot be refunded.
• Faulty items qualify for a full refund within 30 days (after this, assessed case-by-case).
• We are not currently offering exchanges. Please place a new order for an alternative size.
• Customers are responsible for return shipping costs unless the item is faulty.

Important – Switzerland, Norway, Estonia & Monaco

If you are returning your order from Switzerland, Norway, Estonia or Monaco, the cost of the return must be absorbed by the customer.

We strongly advise that you use a tracked service, as we will not be able to accept liability for lost parcels or any additional fees incurred.

Please forward us your tracking number as soon as your return has been sent.

You must include a Customs Declaration Form on your parcel and clearly state the export reason as “Returned Goods”.

Failure to do so may result in additional taxes or import duties, which will not be covered by us.

EU Returns Address

EURO Logistic GmbH – Niederlassung Belgien
Industrieweg 1
3620 Lanaken
Belgium

Refunds are issued to the original payment method and typically appear within 3–5 working days.

Any returns received outside the 30-day period are accepted at the discretion of Overland Retail Limited. If we decide not to accept your return, we will contact you via email or letter and send your items back to you.

All refunds will be issued using the original method of payment. If your card has expired or been lost, please contact our Customer Care Team. Once issued, refunds typically take 3–5 working days to appear, depending on your card issuer.

Please note that in cases of unusual return activity, we reserve the right to investigate and take appropriate measures.

Faulty Items

If you believe your item is not fit for purpose due to a manufacturing fault, please contact our Customer Care Team who will guide you through the faulty returns process.